Startup team reviewing customer growth together

Fractional CS & AM leadership

Turn your first customers into renewals and expansion.

Director-level customer success for seed and early-stage teams in EdTech, VR, and workforce tech — with practical AI that lets small teams scale without adding headcount.

Book a free 30-min call Explore services
01About the lab

Keep the revenue you've already won — then grow it.

LSC Strategy Lab helps early-stage startups turn their first customers into renewals and expansion, so recurring revenue compounds instead of leaking.

You get senior customer success and account management leadership — the journey, the playbooks, the forecasting, the coaching — without the full-time hire.

Fractional leadership

A director-level CS or AM leader on your team before you're ready to hire one full-time.

Practical AI

Workflows that save real hours — renewal-risk summaries, account plans, QBR prep.

Built for early stage

Playbooks sized for seed teams with live customers and revenue to protect.

IndustriesEdTechVirtual RealityWorkforce TechSaaS & AI
02Services

Three ways to work together.

From a single strategy session to an embedded fractional leader — pick the depth that fits where your customers are today.

Most impact
Tier 01

Fractional CS & AM Leadership

I join your team part-time as your acting Director of Customer Success or Account Management.

Best for: Startups with live customers and revenue to protect, but no budget yet for a full-time CS leader.
  • Workflow, model & tech stack analysis
  • Revised customer journey & escalations
  • Onboarding, adoption & renewal playbooks
  • Renewal & expansion forecasting
  • Weekly rhythm & executive reporting
  • One AI workflow set up per quarter
Monthly retainer · 3-month minimum
Discuss this option
Tier 02

Project-Based Builds

One clear deliverable, fixed scope, fixed fee. A working system your team runs after handover.

Best for: Teams that know exactly what's missing, or want to try working together first.
  • Customer journey map, sale to renewal
  • Renewal & expansion playbook
  • Onboarding & adoption program
  • AI Workflow Sprint — designed, tested, documented
Fixed fee · half at kickoff, half on delivery
Discuss this option
Tier 03

Strategy Session & Growth Audit

A focused look at where customer revenue is at risk, where AI saves time, and what to fix first.

Best for: Founders who want an expert second opinion before investing in a bigger build.
  • 90-minute strategy call + written follow-up
  • 2-week Customer Growth & AI Audit
  • Onboarding, adoption, renewal & metrics review
  • Prioritized 90-day plan & executive readout
Audit fee credited toward Tier 1 or 2 within 30 days
Discuss this option

Not included in Tier 1: custom software, system integrations, or additional AI builds — these are scoped separately as Tier 2 projects.

03Pricing

Clear terms. Priced to your stage.

All engagements are billed in USD. Exact pricing is tailored to your team size and customer base — we'll walk through it on your free intro call.

Request the one-pager
01

Fractional Leadership

3-month minimum, then month to month. Cancel with notice after the initial term.

Monthly retainer
02

Project-Based Builds

Half due at kickoff, half on delivery. No surprise scope creep.

Fixed fee
03

Strategy & Audit

Audit fee is credited toward a Tier 1 or Tier 2 engagement booked within 30 days.

Fixed session / audit fee
Lexi Sheridan-Coons, founder of LSC Strategy Lab
Lexi Sheridan-Coons at work
8+ years
CS & AM leadership
04Meet the founder

Lexi Sheridan-Coons

Customer Success and Account Management leader with 8+ years managing mid-market and enterprise clients across SaaS, EdTech, and AI — in U.S. and EMEA markets.

She's built and scaled onboarding programs, implemented Vitally, led Customer Advisory Boards, and built an AI-assisted QBR portal in Dock that sharpened renewal conversations. Partnering with champions to bring custom ROI analyses to executive sponsors, she closed the largest expansion deals of 2026.

$3M
Enterprise ARR book led
$510K+
Largest 2026 expansions
+25%
Upsell lift
100%
Tier 1 & 2 QBR portal adoption
Bend, OregonFluent in SpanishU.S. & Europe
Connect on LinkedIn
05How to get started

From first call to compounding revenue.

1

Book a free intro call

30 minutes to talk through where your customers are today.

2

Pick the right fit

Session, project, or fractional leadership — matched to your stage.

3

Build & grow

Playbooks, AI workflows, and a rhythm your team owns long-term.

Your first customers are your best growth engine.

Book a free 30-minute intro call. We'll look at where your customers are today and which option fits.

Email Lexi (805) 951-8759